Frequently Asked Questions
Instructional Video
Please take the time to watch the instructional video to familiarise yourself with the Online Portal we will be using for the virtual conference. It takes only 5 minutes!
Pre-Event
What online platform are we using?
We will be using 'OnAir' which is a cloud-based secure streaming conference solution. So, there is nothing to download! A link to the platform along with an individual login and password will be sent to you to access the conference.
Once logged in, you will see the main home page of the platform, showing the program over the two days. You will be able to join / watch live and pre-recorded sessions. You will also be able to post questions, communicate in the live discussion forums, and interact with delegates via the networking sessions and the Meeting Hub.
The platform includes access to speaker handouts, abstracts, polling if used, live discussion forums and an area where you can take session notes and export these to your email.
What is needed to watch the virtual conference?
All that is needed for participants is:
- A computer, laptop, iPad or Mac. The platform does not work on mobile phones. If using an iPad please ensure your view is in landscape mode
- A stable internet connection – please ensure your connection is minimum 5Mbps for both upload and download. You can check your internet speed at speedtest.net. We suggest closing any unused browsers/programs that could be draining on your internet bandwidth.
- Audio and microphone- computer speakers and microphone. If possible, we suggest using a headset, however, try to avoid using Bluetooth headphones such as Apple AirPods.
- Webcam or computer camera - not mandatory for participants but handy if you wish to participate in the networking sessions, meeting hub and exhibitor meetings.
What browser should I use?
OnAir is compatible with most browsers, but optimised for Google Chrome – Please use the latest version of either Microsoft Edge, Chrome, Firefox, Opera, iPad Safari, or Mac Safari
We also recommend you clear your cookies and cache prior to logging in and disable any VPN’s you may be using. To optimise the broadcast of sessions, please do not use ‘incognito’ or ‘hidden search’ browser settings. Also please ensure that you are logged out of all other platforms (Teams, Zoom etc).
If you have not connected to a virtual event before, you will need to check that your camera and microphone are set to 'allow' connection. Also, when first logging in to the conference portal you will be prompted to enable the webcam and microphone.
DO NOT USE Internet Explorer as this is not a supported browser.
What does my IT department need to know?
The OnAir platform runs several programs in the background, to enable the streaming, networking, and videos to run.
If you plan to join from your work computer or laptop, please ensure you check that you can access these prior to the meeting. We suggest informing your IT department that the following programs are used in the OnAir Platform, as they may need to unblock access so you can view content.
Programs Used: Zoom, Vimeo, YouTube and TwilioCan I share my virtual conference login information with other members of my team?
The login link created is unique to each person who is registered for the conference. For every paid registration to attend virtually, only one device (computer, laptop,iPad) will be allowed to enter the virtual conference. If someone else logs in with your ID, the system will close your connection.
How do I setup my profile?
When you first login to the OnAIR Portal, the Event Check-In window displays, where you can update your profile, capture or add a profile photo and review your privacy settings. We encourage you to add a photo, short biography, and links to your social media accounts. You can edit your profile at any time. Your profile tab is also where you can restrict/allow what is seen in the Meeting Hub/online delegate list.
To edit or change these settings, please click on your profile photo (1) at the top right of the screen and select My Settings (2). Please check that your time zone is set correctly to ensure the agenda displays in your local time. Please note the USANZ | NZUNZ programme is published in NZ time.
Do I have access to all of the sessions?
Yes! Similar to if you were attending the conference in-person, you will be given the opportunity to select which sessions you’d like to attend virtually. You may attend as many or as few sessions as you want. As a great bonus, for three months after the conference, you will have access to all sessions on-demand. No need to stress about which stream to choose as you will be able to review all content at your leisure.
On demand access will be available after the conclusion of the conference until 20 May 2022.
How do I find a quick answer to questions I might have regarding the virtual conference platform?
We recommend that you print out the helpful FAQ’s document we emailed you or have it easily accessible throughout the conference, or alternatively you can refer to it here. However, there is also a quick help section within the virtual conference portal that you can access simply by clicking on the question mark at the top right-hand side of the platform (as shown below.) If your question is still not answered please seek live support through the Live Support icon discussed further down.
During and Post-Event
What format are sessions?
For each session, the chairperson will kick-off the session live with video and introduce the speaker/s. For each presentation, you will see the speaker and their PowerPoint presentation. At the end of the presentations for that session, there will be a live Q&A with the speaker/s facilitated by the chairperson.
Live Host
At various times during the event, the Live Host window may appear to provide further information about the event. You can choose to mute the Live Host by clicking on the volume icon and you can move or minimise the Live Host window as needed.
How do I join a session?
The interactive programme timeline allows you to navigate your way through the programme, day by day. Click on a date to see all scheduled sessions for that day. A countdown timer will appear on the right-hand side to remind you when the next session will start.
Click on the 'Preview' button to preview the session information, and then just before the session starts the button will change to 'Join' , click on this to enter the session.
How do I navigate through the virtual conference platform?
When navigating through the virtual conference it is important that you use the ‘back to timeline’ link within the platform not the back arrow of your web browser. If you use the back arrow of your web browser, you will exit the platform and need to log back in. Please use the ‘back to timeline’ link that is located in the top left-hand corner of the platform (as shown below).
Please Note: That you will have to read and then exit out of any Alerts to be able to access the Back to Timeline link.
How do I respond to an alert?
Alerts from the organisers may pop up in the top left-hand corner of your screen throughout the conference notifying you of important information. It is advised that you read the message then exit out of the alert by hitting the x on the alert box. If you do not remove the alert, you will be unable to use the Back to Timeline link to navigate through the portal.
What should I do if I am having camera or mic problems?
Please reset or review your browser permissions for your camera and microphone. For example, in Chrome, you can click on the small lock icon to the right of the portal URL to check on these settings. There are interactive Q&A sessions and networking available, so a headset is recommended to optimise your audio.
What Should I do if my Screen is being cut off in a session?
If you are using a laptop, we recommend setting your screen resolution settings to 100% as opposed to 125%. This will fix this problem.
How can I make the video / presentation screen bigger ?
Videos and presentations will have an expand icon (this is the black and white icon in the top right-hand corner of the presentation screen as shown below) by selecting this it will make the presentation you are viewing full screen.
Screen Definition
If your screen is blurry, you may need to adjust the DPI settings. To do this, you will need to click on the cog on the bottom right of the video and change the DPI settings from Auto to the highest number. Usually, 720p or 1080p, but this may vary depending on the WIFI network.
What if I experience technical issues during the virtual conference?
Within the virtual conference platform, there is a “Technical Support” option in the navigation that will connect you with a live person to troubleshoot any technical issues you’re experiencing during the conference. Please click on the Live Support icon to ask for assistance (this is the red icon on the top right corner of the platform as shown below.)
How do I make sure I don't miss a particular session/talk?
In the Programme page, every session will have their own ‘favourites’ ☆ icon – simply click on this ☆ icon and you will have it stored as your favourites. To access your favourite sessions, simply click on the favourites ☆ icon located in the right-hand corner below the time counter.
What if I miss a Session?
The virtual conference format offers great flexibility. All sessions are recorded so you can come back and view what you’ve missed for up to three months after the conference.
All presentations will be made available after the conclusion of the conference until 20 May 2022.
Can I ask questions during the sessions?
Yes, we encourage you to ask questions at any time using the Live Q&A Box in the virtual platform. Questions submitted will be reviewed by the chairperson and either answered via the live Q&A Box or asked to the presenter at the conclusion of the session. You will find all answered questions under the 'ANSWERED' tab.
To have conversations you can communicate/discuss with other delegates in the Discussion Forum.
Will all questions and answers from each session be available post-conference?
Yes, they will be. When you log back into the virtual conference portal all of the questions and answers will be available for you to view in the Live Q&A Box under the 'ANSWERED' tab. If the question was answered live by the presenter, it will say so next to the question and you will then need to view the video of that session for the answer.
You will also be able to view the corridor conversations that have taken place within the Discussion Forum of each session.
What is the Meeting Hub?
The Meeting Hub allows you to connect and communicate with other delegates to have corridor conversations. You can search for delegates, and contact them via video call, chat, and message. You can 'connect' with them by clicking on the Connect button (when you connect this way, you can choose to interact with your connection by live chat or video call, schedule one-on-one meetings at a future time, send messages and take notes. Contact information for all attendees you have connected with is included when you export your contacts).
When you first enter the conference portal delegates will be asked to update their profile, and this includes 'privacy' and 'meeting hub' options where you can choose what contact information you wish to share.
What is EventStream?
EventStream is a private social network that has been set up for the meeting. Use the EventStream feature to share photos, comments or short videos with your fellow attendees.
You will need to have a suitable WIFI connection. If you can use other streaming platforms such as Netflix without delays or buffering, then your WIFI connection will be adequate.
How do I export my notes and contacts made during the virtual conference?
Any notes that you take throughout the event can be exported by selecting the Export icon in the top right of the screen near your Profile image (as shown below). In addition, all Meeting Hub connections you have made including their contact information, can be exported from this icon.
Will there be an Exhibition?
Yes, there will be a Virtual Exhibition that you can visit at any time during the event by clicking on the Meet Exhibitor button at the right of the timeline. When you are in the Virtual Exhibition Hall, you can search and browse through the list of exhibitors. Clicking on the View Button lets you review the Exhibitor’s Information and download any available brochures. You can also choose to connect with members of the Exhibitor team via Meeting Hub. If the exhibition is open and the exhibitor’s staff is online, you can request a live meeting and you will be placed in a queue. You can always see your position in the queue and when you reach the top of the queue a video meeting with the selected member of the exhibitor’s team will begin.