Terms, Conditions and Cancellation

Cancellation
If you wish to cancel your registration, you must write to alzheimers@verve.co.nz by 12 September 2025. Cancellations received in writing before this date will be eligible for a refund of your registration fee minus an administration fee of NZ$30+GST. Please note that refunds may not be able to be processed until after the conference is held.

Cancellations received after 12 September 2025, or failure to attend the event, are not eligible for a refund.

Alzheimers New Zealand and Verve reserve the right to cancel registrations at their discretion, including those that do not appear to be genuine.

Event changes, postponement or cancellation
It may be necessary for Alzheimers New Zealand to alter the times, dates, itineraries or speakers of the conference at any time. In the unlikely event of cancellation of the conference, the maximum liability of Alzheimers New Zealand is limited to a refund of the conference registration fee with no additional liability for travel costs, hotel costs, or any other costs or expenses.

Cancellation of accommodation
Hotel bookings must be cancelled directly with the hotel and are subject to the hotel's accommodation cancellation terms advised at the time of booking.

Dietary requirements
Please advise us of any food allergies or dietary restriction at the time of registering. We will work with the caterer to provide any dietary requirements where possible. However, Alzheimers New Zealand is unable to guarantee that all dietary requirements will be able to be catered for. 

Photography and videography
By attending Summit 2025, you acknowledge that Alzheimer’s NZ may photograph and/or record video footage of conference sessions and activities. These images and recordings may be used by Alzheimer’s New Zealand for the purpose of promoting future events and initiatives – through printed materials, newsletters, websites, and social media channels. Alzheimer’s NZ will not share these images or recordings with third parties for commercial purposes. Where possible, they will avoid identifying individuals by name without their consent.

Force majeure
Alzheimers New Zealand shall not be held responsible for any delay or failure in performance of its obligations hereunder to the extent such delay or failure is caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, pandemic, the availability of the Venue or other similar causes beyond its reasonable control and without the fault or negligence of Alzheimers New Zealand or its subcontractors. For one or more of such reasons, Alzheimers New Zealand may postpone, reschedule or cancel the event without liability on the part of Alzheimers New Zealand. If the Conference cannot be held or postponed pursuant to this section, Alzheimers New Zealand nor its subcontractors shall not be liable to attendees for any damages, costs, or losses incurred, such as transportation costs, accommodations costs, or financial losses. 

Billing

Privacy
We collect personal information when you register for the Conference. We collect this information to facilitate, manage and run the event. We may disclose such information to third parties, such as agents, contractors, and service providers to facilitate, manage and run our Events.  We may also use and disclose this information to sponsors and partners. During the registration process, you have the option to opt out of sharing your information with sponsors and partners.

We will also collect this information if you provide us with the names and contact details of any other people you are registering for. You promise that you have their permission to provide us with this information and for us to use it for this purpose.