Delegate Cancellations and Refund Policy
All cancellations must be made in writing to ForumPoint2 Conference Partners (conference@fp2.co.nz) and any refund decisions will made in consultation with the organising committee.

If you are unable to attend:  You may assign your registration to another person, please contact ForumPoint2 Conference Partners (conference@fp2.co.nz) if you wish to do this.

Cancellation requests made before 1 April 2025 will receive a full refund minus an administration fee of $200 plus GST. Any cancellations after this date will be at the discretion of the organising committee. Refunds will be made after the conclusion of the conference.

Conference Cancellation
Sustainable Brands Aotearoa and ForumPoint2 Conference Partners are regularly monitoring the latest information from the Ministry of Health and World Health Organisation, along with local the Public Health Authorities and we advise attendees to review this information prior to registering for the conference. If we are required to make any changes or cancellations to our conference due to Government restrictions in relation to COVID-19, delegates will be notified by email and will be provided a full refund of their registration fee.

Privacy – Marketing
Personal information is collected on behalf of the Sustainable Brands Aotearoa Conference 2025. A delegate list will be produced for the conference including name, organisation, and email address.  It will be distributed to conference attendees, event partners, sponsors and exhibitors, and provided to Sustainable Brands Aotearoa Conference 2025 and future organisers of Sustainable Brands Aotearoa Events. This list will not be provided by the Sustainable Brands Aotearoa Organising Committee to any other third party.  Should you not wish your details to be included on the list please indicate when asked during the registration process. Attendance information is collected for the purposes of contact tracing and may be disclosed to the Ministry of Health should the need arise.

Data Protection
The European Union's new General Data Protection Regulation (GDPR) came into effect on 25 May 2018. Whilst the Sustainable Brands Aotearoa Conference 2025 is based in New Zealand, and we do not always have delegates or speakers attend from the EU, as a responsible Professional Conference Organiser we believe it is important that we follow the GDPR standards to ensure that your personal data privacy is protected. Please note, when you register online you will be asked to give your consent to providing your personal information in order to register for the conference.

Health & Safety
The conference managers, ForumPoint2 Limited, in conjunction with the Sustainable Brands Aotearoa Committee and Venues will provide a safe and healthy environment as possible for all attendees at the conference. This commitment extends to ensuring the Sustainable Brands Aotearoa Conference 2025 operations do not place the local community at risk of any injury, illness, or property damage. The Venue will take responsibility for providing health and safety procedures whilst on site.

All measures within our ability will be undertaken to ensure that attendees are as informed as possible about any potential risks or hazards they may face whilst attending conference. All attendees will need to:

- Listen to the health and safety briefing onsite and/or read the health and safety document available at the registration desk
- Ensure all health and safety concerns; and all accidents or near accidents are immediately reported to the onsite Health and Safety Officer
- All attendees are encouraged to be responsible at all times, and to promote a safe and healthy working environment for the entire conference duration.
- Please respect your own personal safety and that of other conference delegates and employees.

Participation in activities
By participating in the arranged activities, you understand and accept there are relevant risks on these activities. Please be assured these activities will be conducted with your safety as a priority and will include a Health and Safety briefing on the day of the event. Risks include but not limited to; uneven walking surfaces, crossing of roads with vehicles, cycles and e-scooters potentially present; and water. The events will only run if weather permits. In selecting the activity of your choice, you do so at your own risk, and neither Sustainable Brands Aotearoa, Latitude 45 Limited, Sustainable Brands, nor ForumPoint2 Ltd accept responsibility for any resulting injuries.

Payment
Payment can be made by credit card (Visa or Mastercard) at time of registration.  All prices are quoted on the summary page in New Zealand dollars and include GST of 15%.  Credit card payments are procced via Windcave. For Windcave privacy settings click here. Windcave is a Level 1 Service Provider and is compliant to PCI DSS Version 2.0. By completing a registration for the Sustainable Brands Aotearoa Conference 2025 you acknowledge that you are responsible for the payment of your Registration Fee/s.

Insurance 
The organisers and the Conference Managers will not accept any liability for losses associated with the conference. Delegates are advised to arrange their own comprehensive travel and medical insurance, including insurance for personal possessions and financial loss due to cancellation or postponement of the conference.

Conference Photographer/Videographer
A conference photographer and/or videographer may be on site during conference and social functions. Any images taken may be used for future conference collateral and promotion.  If you do not want your photograph taken or appear in generic shots, please ensure you (it is your responsibility) inform the photographer/videographer that you do not give permission for your photo/image to be taken at the time.

Disclaimer
The information on the conference website is correct at the time of publication.  However, the conference organisers reserve the right to change information. If, for reasons beyond the control of the organising committee, the conference is cancelled, registration fees will be refunded after deduction of expenses already incurred.

ForumPoint2 and Sustainable Brands Aotearoa Committee reserve the right to refuse entry.